Refund policy

Effective date: September 3, 2026

Returns

You have 30 days after receiving your order to return an unused item in its original packaging. Email help@grovershomesolutions.com to start a return.

You pay for return shipping, unless the return is because of our error, such as sending the wrong item.

Refunds

Once we receive and inspect your return, we will email you to confirm it is approved. Approved refunds go to your original payment method within 10 business days of us receiving the item. Your bank may take a few extra days to post it.

Damaged or defective items

If an item arrives damaged or defective, email us within 7 days with a photo of the item and the packaging. We will send a free replacement. No need to return the damaged item unless we ask.

What we can’t take back

Custom bulk runs and orders packed in non-retail packaging are made to your specifications and cannot be returned, unless the item is defective.

If you are in the EU or UK

Nothing in this policy limits any statutory cancellation or return right you have under EU or UK law that cannot be excluded by agreement.

Questions

Email help@grovershomesolutions.com or call (503) 425-9776.